Ordering All of our items now have purchasing buttons - for any item that you want, simply choose from the drop-down lists of options and add the item to your cart. You can visit the Gemstones & Dangles pages to see the differences between the options, or visit our Measurements page if you need help finding a size. If you would like assistance designing your jewelry, or have questions about anything we carry, feel free to email us. PLEASE NOTE: You must include the word 'jewelry' in your subject, even if your email is not jewelry related, or the email will get thrown out by our spam filter before we can see it. If you want to email or fax in your order, please: be sure to include all aspects of your order - item styles, size, ring style, dangle styles,  stone color, etc, any special requests, and your shipping preference make sure you give us an address to which your order will be shipped please include a phone number where we can reach you, if necessary Do NOT include your credit card number in any e-mail (HVNLY NIGHTS will never request credit card info in an e-mail. It's an easy way to get it stolen) Once your order has been verified, you will get an order number.  You need to include this number on your payment and any subsequent e-mails.  As soon as we receive your payment, we will have our designers start making your jewelry (in stock items will be shipped within 48 hours of receiving your payment).  Please remember that each item is carefully hand crafted the way you have requested.  Please allow 2-3 weeks for your order to be completed before it can ship. top Returns, Cancellations & Revisions Due to health regulations, we cannot accept returns. If you have any questions, please contact us before you make your purchase.  We will be more than happy to answer any questions to help ensure you are happy with your jewelry. Non adjustable rings can be resized for $6, plus shipping. To help ensure customer satisfaction, we sell only new, first quality items.  Each item is inspected for manufacturers defects or flaws before it leaves our store. If you change your mind about an order before you have paid for it, we can cancel it with no problems.  However, if you change your mind about an order after it is paid for, you must cancel it within 24 hours of making your payment.  Because of the amount of work that goes into making each piece of jewelry, there can be no exceptions.  You may add items to your order at any time, but please be aware that this will delay your whole order until the new items are completed.  We can also create a new order for your added items, and ship your original order as scheduled, if the delay will be a problem for you. If you wish to change an item after your order is processed, please contact us.  Depending on the type of jewelry and the change desired, we can have some alterations done up to 3 to 5 days after taking your order. top Payment Secure Checkout We accept all major credit cards through our secure check out.  You must  use your correct billing address to make a credit card payment.  We do not mind shipping gifts to your friend/lover.  However, to help prevent fraud, we use an address verification security check, and we mail a copy of the receipt to the card holder's billing address, so we still need your billing address for payment purposes. Fax You can  use our printable order form to fax your order and/or payment info to us at 208-788-8098.  Please be sure to include all of your order and billing information, your e-mail address and your phone number so we can contact you if there are any questions. This is a private fax number, so your information will not be accidentally picked up by the wrong person. Mail If you do not have, or do not  wish to use, a our secure credit card processing, email your order to us and we will give you an order number. You can then use our printable order form to mail a check or money order to: HVNLY NIGHTS PO Box 4018 Hailey, ID  83333 Checks must wait 10 days to clear the banks before your order can be shipped. Returned payments will incur a $25 bounced check fee, plus any other costs resulting from the loss of payment. .  top   Delayed Billing We offer delayed billing for orders of $250 or more.  Use it to plan ahead for special occassions or events, or to spread out the cost of a particularly large order.  When you place your order, simply request payment installments and for a one-time service charge of $5 you can have your credit card automatically billed each month. Your first payment (deposit) will be equal to 15% of your order total plus the $5 service charge.  The remaining balance will then billed in equal payments once a month for the next 3 months for a total of 4 payments. Orders of $750 or more also have the option of being divided onto 6 payments.  The deposit will be equal to 15% of the order total plus the $5 service charge, and the remaining balance will be divided equally over the next 5 months.   Deposits are non-refundable. Delayed billing orders can be canceled anytime during the payment process, or within 24 hours after the final payment.  Because of the amount of work that goes into making each piece of jewelry, there can be no exceptions.  You will be refunded the total order price minus your deposit - deposits are non-refundable. You can change your order at any point during the payment period.  Generally, we will submit your order to be made once we receive your final payment and you can expect your jewelry to ship within the usual 2-3 weeks after your order is fully paid. Immediate shipping is available for Delayed Payment orders. top Taxes and Fees Idaho residents must add 5% Sales Tax to the order total (excluding shipping). Any customs duties/fees/taxes that may imposed by another country are the responsibility of the buyer.  top